DELIVERY INFORMATION (No-Delivery Zones)
Due to restrictions and limitations (placed by
certain institutions and organizations), we are sorry to share that we are not
able to make deliveries to the following areas in Singapore:
- Jurong Island
- Tuas Link
- Changi Cargo
- Country Clubs
- Army Camps
- Seletar Aerospace
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Sentosa
- Singapore Prison Quarters
- Airbase sites
- SATS Inflight Catering Centre 1
- ST Kinetics
- Shipyards
- Hospitals
- Powergrid
- Airport Boulevard, and all airport areas including areas within Changi Airport and Seletar Airport
ACCEPTANCE
AND CONFIRMATION OF ORDER
The client may place an order on the website.
The process for placing an order is as follows:
The client is able to see the different stages of the order details and the total price and may correct any errors before confirming his/her order, thereby expressing his/her acceptance. Payment for the price of the products makes the order final and no amendment of the order may be entertained by or taken into consideration by the vendor thereafter.Conclusion of the contract is only effective after confirmation of the order by the vendor. The vendor confirms the order by sending an email to the email address provided by the client.The vendor reserves the right to cancel or refuse to accept any order from a client with whom there is a dispute concerning payment of a previous order or who, in the vendor’s opinion, presents any form of risk.Any information given by the client remains his/her sole responsibility and any anomalies generated by him/her may not be borne by the vendor nor shall the vendor be liable for any loss or damage occasioned thereby, in the event that it becomes impossible to carry out the order and achieve a successful outcome.
PAYMENT
(SECURE TRANSACTIONS)
Online payment is made exclusively by payment gateway paypal.
The client accepts that his/her account is debited for the total amount due at
the time of the order. Bank cards accepted for online payment are those used by
cardholders within the European Union zone, such as Carte bleue, Visa, Vpay,
Electron, MasterCard, Maestro and American Express.Depending on the type of
card, the client enters his/her card number, its expiry date and security code
(composed of the three figures shown on the back of the bank card), then
validates this data, or has the possibility of returning to the previous
page.Payments made online by bank cards shall be carried out by way of the
secured payment system of LCL bank. The request for payment is made in real
time via the secured payment system of LCL bank - the bank ensures that it is a
valid bank card (if no error is registered on entering the code and the card
has not been stopped) and confirms registration of payment by delivering a
transaction number or advises that the transaction has been refused (as the
case may be).After payment has been validated by the banking organisation, the
order is accepted by the vendor who confirms acceptance of the order to the
client by email.The client undertakes to personally use the bank card of which
he/she is the registered holder. In the event of fraudulent use, the vendor
cannot be held liable. In the absence of payment by the bank, or a refusal by
the banking centres to make payment, the order shall be automatically cancelled
and the client informed by email.The products remain the property of the vendor
until it receives full payment of the price.
EXCHANGE
POLICY: REFUNDS/CANCELLATIONS
No refunds, exchange, cancellations or amendments is applicable
once payment is processed and completed online.
UNAVAILABILITY
OF PRODUCTS
The vendor reserves the right to change the product range at any
time and from time to time. Certain offers may have a restricted period of
validity that will be indicated for each product or product range.The vendor
undertakes to honour orders received on the website only within the limits of
available stocks. In rare cases, a product that is shown as available on the
website may become unavailable after definite registration of the order.In the
event that one or several products ordered become(s) unavailable within the
time period indicated, the vendor undertakes to inform the client of this fact
as quickly as possible by email.The order shall be automatically cancelled and
the client is reimbursed within 30 days at the latest following full settlement
of the amount paid, except where the client expressly wishes to switch his/her
order to a substitute product advised by the vendor.The client agrees and
acknowledges that no penalty shall be applied for such cancellations and that
subject to the above, receipt of reimbursement of the amount paid by the client
shall be conclusive, and the client waives all rights to claim any penalty or
other costs from the vendor.
INTELLECTUAL
PROPERTY
Any texts, remarks, structures, illustrations and images
reproduced on the website are controlled and regulated by copyright as well as
by intellectual property throughout the whole world. Any reproduction of the
website, whether in whole or in part, is strictly prohibited without prior
agreement.
PROHIBITION
OF SALES OUTSIDE THE NETWORK
The products are intended to be sold exclusively through our
distribution networks. It is therefore strictly prohibited to buy products for
resale purposes outside of our networks, in particular, through websites. Over
and above an infringement of our brands and the integrity of our products, such
acts may involve the legal and criminal liability of their perpetrators, where
appropriate.
APPLICABLE LAW AND DISPUTES
The
Terms & Conditions, and any disputes arising from or under the Terms &
Conditions, shall be governed by Singapore law. You agree to submit to the
exclusive jurisdiction of the courts of Singapore regarding any such dispute. A
person who is not a party to Terms & Conditions shall have no right under
the Contract (Rights of Third Parties) Act to enforce any part of Terms &
Conditions.
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